THC Vape OEM and ODM options explained

After-sales, replacements and reorders

Ordering THC vape is not difficult. Ordering THC vape that sell through without a return queue behind them is the part most buyers underestimate, and it is where we spend our time. We supply retail buyers in European and North American markets with core lines that turn over predictably, and we keep the specification list short enough for your team to actually manage.

Returns are handled as data, not as complaints. Every reported failure is logged by mode and by batch, and the pattern is reviewed monthly with the factory.

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

The checks behind every shipment

Leak complaints almost always trace back to one of three things: an over-torqued centre post, a seal that sat in a hot container, or a fill volume pushed past the design limit. We cap fill volume slightly below maximum for exactly that reason.

Battery safety is not a marketing line. Cells are matched by capacity and internal resistance before assembly, charging boards are checked for cut-off voltage, and any unit that fails the cut-off test never reaches packing.

Simple habits that lift velocity

Bundle a device with a consumable and the reorder rhythm changes from occasional to weekly. That single merchandising decision often does more for monthly revenue than a price promotion.

Counter space is finite. Three well-chosen SKUs outsell nine crowded ones, and the empty space signals a curated range rather than a clearance table.

• Seven-day defect reporting with replace-or-credit
• Reference sample retained from every batch
• Batch codes traceable from carton back to production date
• Private label files archived for future rebrands
• Standing reorder schedule with a fixed cut-off
• Specification locked in writing before production starts

Building an assortment that actually turns

Sourcing trips still matter for volume buyers. Seeing the line, the ageing room and the packing station tells you in an hour what six emails cannot. We host visits by appointment and we do not stage them.

Colour range is where assortments quietly die. Six finishes look impressive in a brochure and disastrous on a shelf with 40 cm of space. We recommend two finishes per core SKU and let the trial line carry the novelty.

Specification summary

We would rather lose an order at quotation stage than explain a mismatch after delivery, which is why the specification conversation comes before the price conversation.

Frequently asked

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